Business Creativity: What Digital Automation, Interactive Content and Disruption Have in Common?

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Laura Baciu

More and more companies are changing the way we do and perceive things with the help of business creativity. Here are the major types of changes.

Why is Business Creativity a Game Changer? 

The global economy has forced companies to be flexible in front of the worldwide transformations. Traditional companies crossed the borders and became multinational. 

Tech companies were built as global in the first place. Traditional companies influence, in 90% of the cases, the shopping habits. Tech companies influence people and mindsets. This means a lot. They do it by embracing 3 main focus areas in their business: 

  • Digital automation 
  • Interactive content 
  • Disruption 

These pathways are common for companies that seek to see their own CEO on the cover of Time or Wired. The privileged businesses set the rules for the rest of the companies. It is somehow an unfair battle – not only for the workers but also for their families.

Small companies and beginners are struggling to remain relevant in a competition-driven world. The monopolies of the big companies doesn’t allow small players to conquer too much of the market. 

What are These Focus Areas?

Let’s first have a closer look on what precisely are these terms?

What is Digital Automation?

Digital Automation is an alternative to traditional automation approaches like Application Programming Interfaces’ (APIs). The technology accesses systems using the user interface of applications. It is enabling rapid virtual integration to autonomously execute business processes with human exception management [Quanton].

What is Interactive Content?

Interactive content or interactive media is a method of communication in which the program’s outputs depend on the user’s inputs. The user’s inputs, in turn, affect the program’s outputs. Simply put, it refers to the different ways in which people process and share information. It shows how users communicate with one another. Interactive media allows people to connect with others—whether that’s people or organizations. This connection is making them active participants in the media they consume [Investopedia].

What is Disruption?

Disruption describes a process whereby a smaller company with fewer resources is able to successfully challenge established incumbent businesses. Incumbents focus on improving their products and services for their most demanding (and usually most profitable) customers. They exceed the needs of some segments and ignore the needs of others. Entrants that prove disruptive begin by successfully targeting those overlooked segments. They gain a foothold by delivering more-suitable functionality — frequently at a lower price [Harvard Business Review].

Digital Automation

How to grow your digital business with process automation technology
Source: Medium

Automation is a transfer from the physical to the digital realm. Automation has led to the growing fear of job losses, specially for employees that do traditional jobs: 

  • Clerk and administrative jobs
  • Postal services
  • Processing machines operators
  • Agricultural machines operators
  • Classic printed media workers
  • Travel agents etc. 

The heads of the companies see this phenomenon as the opportunity of a lifetime. Digital Automation affects all companies at all levels: production, distribution, retail, investments, marketing, competition, and or human capital.

On one hand, we can talk about the new meaning of the relationship between the human and machines. Humans start to learn with and from machines. Machines adapt to the human behaviours and learn new patterns. 

So far, it seems that machines got better than people at several tasks. On the other hand, we can talk about the new meaning of the work itself as employees build software and machines that help them in their jobs. 

Digital Automation and Business Creativity 

Digital automation wouldn’t be possible without the search for improvement and the new. These are two widely spread elements that shape the life of the top companies. A business wants to improve in order to become efficient: being efficient means more sales. 

A business wants to add novelty in order to remain attractive for the customers and to beat the competitors. Improvement and novelty are not possible without setting a goal from the start. Most of the companies are targeting the higher positions on the market and only few succeed. 

Unfortunately, big companies can afford to invest a lot in creating the novelty while the small ones try to survive. For some companies, the budget to innovate is big. For other companies, the budget to innovate is small or inexistent. Creativity is behind both improvement and novelty.

Interactive Content

interactive content drags attention
Source: BLR Sign System

The business environment uses interactive content a lot. Why? Simply because it can attract more clients and users. In the last centuries, those who could read were part of the elite, nowadays, those who can code are the new readers. Traditional messages have become inefficient. Instead of letters, we use photos, instead of photos, we use videos and soon videos will turn into holograms. 

Back in the days, slogans ruled the world. An example: a juice producing company could pop out a fancy message for the young audiences in order to increase the sales. This slogan used by Coca-Cola, “Things Go Better with Coke” sure reached the mind of millions of customers.

Today, messages are embedded in symbols and symbols create the interactive content. The symbol of rainbow in Skittles’ slogan, the symbol of diamonds in De Beers’ slogan, the symbol of endless game in Playstation’s slogan etc. See more company slogans.

Let me give you another example. A tourism agency decides to abandon the classical campaign with photos that focus on particular landscapes. Instead, the agency organizes a themed conference with interactive workshops and VR showrooms. In this way the clients can discover the touristic package in a different manner. 

Interactive content requires more money than a traditional campaign. However, it pays off in the age where customers are too busy to read the message.

Interactive content and business creativity 

In the old school process of running a business you could have heard managers talking about increasing the productivity and sales or decreasing the costs. Right now, the trend is settled on:

  • designing (business models, R&D, campaigns, products)
  • updating (softwares, management styles, channels)
  • editing (plans, features, slogans)
  • customizing (services, products, apps). 

The problem with the trends is that they are irreversible. Once a different type of product has reached the masses you cannot undo the situation. You can’t go back to the classical products. Interactive content is a trend that was possible thanks to the new technologies and to the creativity of the minds behind the advertising industry. 

Disruption 

How to Deal With Digital Disruption
Source: Gartner

The change of the traditional business rules is done for the sake of the money involved. Every start-up begins from this particular question: “Can we create a new market through the product we want to sell?”.

Of course, creating new markets is the number one job of disruption but not the only one. Disruption is about how rules are applied in a different and unique manner.

The innovative business sets its own rules and makes people believe in those rules every time they buy its services. Rules do not encapsulate a procedure, instead they encapsulate a shared belief in innovation which becomes harder to remove. 

Disruption affects the competition among companies. When the competition reaches the climax point, the companies must find a way out of the economic warfare. They also have to integrate both the rational and the emotional sides of the customers. 

There is a saying among companies: “If we don’t become big, someone else will…..at our expenses!” 

Disruption affects the way customers trust in companies. The traditional businesses in Silicon Valley had their own target audiences which simply accepted one product or another. The newcomers try to gain the trust of many audiences by designing complex products.

Here is an example. Customers from all around the world can try something else besides the classic airplanes like Airbus or Boeing. The personal air vehicles are set to change the meaning of air mobility. Electrical small jets can be used to transport a small group of people. This is definitely a game changer. 

Disruption and Business Creativity 

Disruption wouldn’t be possible without money, a proper mindset and scientific advancements. Money is obvious. Mindset creates the ground for accepting alternatives (e.g. replacing a photoshoot session with a showroom). 

The scientific advancements create the tools used in designing the alternatives (e.g. a new type of plastic can be embedded into the production of VR glasses). 

Money, mindsets and scientific advancements are challenges for companies that ask “How to do the next big move?”. Many CEOs ask that question, few receive the answers. Like the previous two changes, disruption is fuelled by a special trait. 

What Do These 3 Pathways Have in Common? 

Digital automation, interactive content and disruption have in common a special trait called “creativity”. 

There are two types of creativity: the creativity that generates ideas and the creativity that generates money, companies that master both types are the winners. 

It is the creativity that allows the building of new and smart machines. It is the creativity that allows the transformation from boring to interactive content. It is the creativity that allows the appearance of new markets. Companies can no longer afford to wait for creativity to come in an environment in which competitors get better each day. 

Creativity influences the environment, the rules, the processes, the tools and the people by setting in motion the temptation for an alternative, a desire to try beyond where others have succeeded. In a digital world, only few companies thrive, the rest of them must survive. Trial & error turns into trial & sell because the clock is ticking faster than ever. 

Unlock the Creativity within Your Team

Here at Lumeer we have also struggled to come up with creative ideas that are valuable. In addition to promoting visual collaboration, we always think of 4 coordinates for our team that should describe the usual workflow: 

  • Challenge the employees to discover new ways of doing things. Regularly encourage the employees to do things in a different manner than before. It is an exercise for building innovative behaviors. 
  • Use apps that allow the team to enhance productivity. From time to time, try to bring new apps to increase the efficiency of the working system. The efficiency gives you confidence in developing creative elements in your business. 
  • Use the feedback from the employees. Collect the feedback and the ideas from the people inside the team. If you are brave enough, you could even go crowdsourcing. If the individuals feel that their job is valuable, they will help the entire company. 
  • Balance between work and private life. Allow the team to have its own life. Allow them to enjoy both the work and the private life. Stress isn’t going to increase the level of productivity and creativity. Instead, enjoy the process and you’ll enjoy the outcomes.

We all have the potential to create innovative things at the workplaces. We must focus on how to change the traditional contexts. For the sake of surviving the historical challenges that we’ll be facing. We have to be creative in the age of AI.

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